FAQs

Where do I track my order?
To check the status of your order you can contact our support team on WhatsApp No. 09119397111. Here you can get the current status of your order including the dispatch status, live location, expected time of delivery, and other related information about the same.

Do you accept returns?
Yes, we accept returns. We follow certain terms and conditions to consider the requests to be eligible for returns.
1. Return requests raised within 7 days of receiving the order are considered valid and acceptable.
2. You can request for returns if you are not satisfied with your purchase. This may include instances like receiving a wrong product, product quality not as expected, or receiving the product in an opened, damaged, or tampered state.
3. In case of refunds, it may take up to 10 business days to process your request. Here the user needs to bear the shipping charges.
4. The products to be exchanged should be in their original box and packaging they were at the time of delivery.
For more queries about returns or refunds, you can contact us on [email protected].

Can I cancel the order after placing it?
Yes. You can cancel it before it is dispatched from our end by simply writing to us at [email protected] or dropping a message at 09119397111.

Do I need to create an account to place orders on the site?
It is not mandatory to create an account to place an order on the website. But, creating an account can get you handy with tracking your order or communicating with us for anything related to exchanges, returns, or any other event-specific query.

Which form of payments do you accept?
We accept payments through debit cards, credit cards, online bank transfers, and cash on delivery, through our partner services.

What delivery options do you use?
We are partnered with different trusted shipping service providers who have a vast and strong network across India. Depending on the location and the feasibility and reach factors, we pick an apt service option for each order.

How do I receive the latest updates on the new product and designs introduced on the website?
You can get regular updates on what’s going around in REME by subscribing to our newsletter or checking our official  REME blog.

How can I change my address details?
Login with your registered account on Reme Lifestyle. Go to settings and click on user information where you have all the information filled by you at the time of registration. You can change or add your address details from here.

How safe are the details shared by me?
We follow a strict privacy and data protection policy at Reme Lifestyle. Every detail or data related to your personal or bank information is safe with us. We handle your data with utmost safety that is ensured through multi-layered security and access controls. We follow strict security practices and privacy protocols to keep your user information, transaction data, and activity details private and protected in every manner. For more details on this read our privacy policy.

What do you mean when you say you sell organic products?
Organic is the word that represents something that is grown naturally and derived in its original natural form. Our products are sourced from organic fiber-based material like pure cotton, linen, rayon, viscose, silk, jute, bamboo, plant fibers, and wood. These are Azo-free zero-toxin products that are produced without involving any form of an artificial agent or chemical, and only using sustainable materials and supplies.

How do you commit to a sustainable and eco-friendly production process?
We follow sustainable policy at work at all levels. From everything that we produce including clothing, accessories, to home furnishing products, we make sure it undergoes an eco-friendly process that follows green policies and conscious practices that remains sensible towards the environment and the life that surrounds. While taking over the production practices, we make sure that each act of ours leaves the least impact on nature. Therefore, we choose to go with organic and recyclable material, follow no-emission production policy, adopt nature-sensitive processes, and avoid harming or mistreating life in any form with our act of business.

Do you follow COVID precautions?
In the post-COVID era, we have changed the way we operate responding to the new policies that ensure no-contact, virus-sensitive working. We have implemented WHO guidelines to minimize exposure and sanitize the workplace following stringent policies at work. We are working with recommended strength following proper physical distancing practices and vigilant screening and entry procedures. We follow strict no-touch and self-protection practices wearing masks and gloves, frequently washing hands, and avoiding touches across the process of procurement, production, handling, packaging, and delivery. While keeping a close check on every COVID update and guideline that follows.

If your query is not answered here, you can reach out to us by calling us at 09119397111 or sending an email at [email protected].

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